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Terms of Service

Here is what you need to know.
The policies described therein are subject to change at any time; this is a fast-changing industry and we do what we can to keep our customers and fans informed. Last updated 7.17.25
These Terms and Conditions (“Terms”) govern your access to and use of the Indacloud website, including any purchases made through our online store, and any related services, programs, features, or content (collectively, the “Services”) Last updated 01.09.26

Throughout these Terms, “Indacloud,” “we,” “us,” and “our” refer to:

Legal Entity: SERVD Distribution, LLC
Business Address: 4005 Felland Rd, Ste 110, Madison, WI, 53718 USA
Customer Support Email: [email protected]
Customer Support Phone: 1 (877) 420-8428

By accessing the site or using any Services, you agree to be bound by these Terms. If you do not agree, do not use the site.

Health, Safety, and Use Warning (Read Carefully)

Consult a physician before use. Do not use if you are pregnant or nursing, or if you have any medical condition without medical guidance. Do not combine with alcohol, drugs, or medications. Products may cause drowsiness and may have a delayed effect. Do not drive or operate heavy machinery after use. For adults 21+ only. Keep out of reach of children and pets. Do not redistribute.

Indacloud is not responsible for misuse of products, failure to follow warnings, or failure to inform medical professionals of your use.

Products and statements on this site have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Mandatory Arbitration Agreement

Agreement to arbitrate: You and Indacloud agree that any dispute, claim, or controversy arising out of or relating to the Services, products, these Terms, or your relationship with Indacloud will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect, except where prohibited by law.

Governing arbitration law: The arbitrator will decide the enforceability and interpretation of this arbitration agreement under the Federal Arbitration Act (“FAA”).

Arbitrator selection: Within ten (10) calendar days after a demand for arbitration is served, the parties will jointly select an arbitrator with at least five (5) years of arbitration experience and relevant subject-matter familiarity. If the parties do not agree within ten (10) calendar days, either party may request that AAA appoint an arbitrator meeting the same requirements.

Emergency relief: The parties agree that AAA’s Emergency Measures of Protection rules apply instead of seeking emergency injunctive relief from a court.

Finality: The arbitrator’s decision will be final and binding, with limited review rights as provided in Section 10 of the FAA.

Fees and costs: Each party will bear its share of the arbitration costs and fees, though the arbitrator may allocate fees in a reasoned award.

Attorneys’ fees & punitive damages: The arbitrator may award attorneys’ fees only if expressly authorized by statute or contract. The arbitrator may not award punitive damages, and each party waives any right to seek punitive damages for disputes resolved in arbitration.

Survival: This arbitration provision survives cancellation or termination of your relationship with Indacloud

In the event of a conflict, the arbitration provisions in Section 1 control unless a program-specific provision expressly states otherwise.

Class Action Waiver and Jury Trial Waiver

Individual basis only: You and Indacloud agree to arbitrate disputes only on an individual basis. You waive any right to class arbitration or to participate in a class or representative action in arbitration.

If in court: If a dispute proceeds in court (for any reason), it must proceed on an individual basis only, and you waive any right to a class action or representative proceeding.

Jury waiver: You and Indacloud waive any right to a trial by jury.

Confidentiality: Unless required by law, neither party nor the arbitrator may disclose the existence, content, or results of arbitration without written consent of both parties, except to protect or pursue a legal right.

Severability: If any portion of this section is held invalid or unenforceable, the remainder remains in effect.

Proposition 65 Notice (California)

California Proposition 65 Warning: Products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

Overview of the Services and Acceptance of Terms

Indacloud provides access to the site and Services subject to your acceptance of these Terms, as well as any additional policies incorporated by reference (including our Privacy Policy and any posted Returns Policy).

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, including for technical reasons, without liability to you.

Headings are for convenience only and do not affect interpretation.

Online Store Terms and Age Verification

Age Requirement

To access or use the Services and to purchase products from this site, you must be at least the legal age required in your jurisdiction, and in all cases 21 years of age or older.

Any use of the Services by someone under the applicable legal age is unauthorized and violates these Terms.

Age Verification

We may use third-party age-verification tools to confirm eligibility. Verification may include collecting ID information and checking identity against databases.

Once verified, any collected verification data may be retained for up to 30 days and then destroyed.

Legal Compliance

You agree not to use our products for any illegal purpose and not to violate any laws in your jurisdiction.

A breach of these Terms may result in immediate termination of access to the Services.

General Conditions and User Responsibilities

We may refuse service to anyone for any reason at any time, to the extent permitted by law.

You agree:

  • not to purchase products for use or possession by a minor, and
  • to take reasonable care to prevent minors from accessing products.

We sell products only where lawful under applicable federal, state, and local laws. We may cancel orders at our discretion, including orders that appear to involve fraud, reselling, redistribution, or minors.

You are responsible for your account activity. Indacloud is not responsible for misuse of your account by others.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

Third-Party Age Verification

We use third-party age verification services to ensure compliance with the age requirements as previously described. You may be asked to provide a picture of your ID.

Program Provider

AgeChecker.net

Accuracy, Completeness, and Timeliness of Information

We do not guarantee that information on the site is accurate, complete, or current. Content is provided for general information only and should not be relied upon as the sole basis for decision-making. You use the site at your own risk.

We may update the site content at any time, but we are not obligated to do so.

Modifications to Services and Prices

Product prices and availability may change without notice. We may modify or discontinue the Services (or any part of them) at any time without notice. We are not liable for such changes to the extent permitted by law.

Products, Availability, and Returns

Some products or Services may be available exclusively online and may have limited quantities.

We make reasonable efforts to display products accurately, but we cannot guarantee your device displays colors accurately.

We may limit sales by person, household, geographic region, or jurisdiction. Offers are void where prohibited.

Returns and exchanges are governed by our Shipping & Returns Policy.

Indacloud Rewards Program

If you participate in the Indacloud rewards program (the “Program”), you agree to the Program Rules and acknowledge you have read and consented to our Privacy Policy.

These Program Rules include arbitration, class action waiver, and jury trial waiver provisions.

Program Operator: SERVD Distribution, LLC

Enrollment

Customers may be enrolled upon first purchase (or other trigger), with no additional sign-up required, unless otherwise stated.

Tiers, Points, Expiration, Earning, and Redemption

The program includes the following tiers: Free, Bronze, Silver, and Gold. We reserve the right to adjust tiers and loyalty points (“Cloud Coins”) without notice. Loyalty points expire within 90 days of earning. Loyalty points have no cash value, are non-transferable, and may be forfeited without compensation if we discontinue sales in a customer’s state, discontinue a product line, or cease operations in whole or in part.

Refer a Friend Program

Indacloud may offer a Refer a Friend program as part of the Rewards Program that allows eligible customers to earn Cloud Coins or other Rewards Program benefits for referring new customers to Indacloud. Indacloud may provide eligible customers with a unique referral link or code. A referral is considered successful only if the referred customer is a new customer, uses the referral link or code as provided, completes a qualifying purchase, and the order is not canceled, refunded, charged back, or flagged as fraudulent or abusive. All referral rewards are issued solely as part of the Rewards Program and are subject to all Rewards Program Rules, including, without limitation, rules regarding no cash value, non-transferability, expiration, redemption restrictions, and forfeiture.

Indacloud reserves the right to modify, suspend, or terminate the Refer a Friend program at any time, to change eligibility requirements or reward structures, and to withhold, reverse, or cancel Cloud Coins or other rewards in cases of error, suspected abuse, fraud, self-referral, or violation of these Terms or the Rewards Program Rules. Indacloud is not responsible for tracking errors or technical issues affecting referrals. Participation in the Refer a Friend program is subject to these Terms and all other applicable policies governing the Services.

For more detailed information please refer to our Rewards page.

Subscriptions

If you enroll in a subscription, you authorize Indacloud to charge your designated payment method on a recurring basis at the then-current rate.

You are responsible for maintaining accurate billing and shipping information. Some subscription changes must be made at least 2 business days before the next shipment to take effect.

Cancellation typically requires at least 48 hours’ notice prior to renewal to avoid being charged for the next cycle.

We may substitute items with comparable products where necessary and permitted.

Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed. Your payment details may be stored by Indacloud and/or payment processors as described in our Privacy Policy.

Optional Tools

We may provide access to third-party tools “as is” and “as available” without warranties. Your use of optional tools is at your sole risk.

Third-Party Links and Service Providers

The Services may include third-party materials or links. We are not responsible for third-party content, websites, or privacy practices. Review their policies before engaging in transactions.

We may use third-party service providers to operate our store, process payments, verify age, ship orders, provide support, or send communications.

User Comments, Feedback, and Submissions

If you submit comments, ideas, suggestions, reviews, or other materials, you grant Indacloud the right to use them without restriction, including editing, publishing, distributing, translating, and displaying them in any medium.

You represent that you have the rights to submit the content and that it does not violate any third-party rights or laws.

We may remove content we determine is unlawful, offensive, or violates these Terms.

You agree not to submit comments that:

  • are defamatory,
  • include illegal content, or
  • make medical claims about our products.

Personal Information

Your submission of personal information is governed by our Privacy Policy

Errors, Inaccuracies, and Omissions

We may correct errors, inaccuracies, or omissions at any time without prior notice, including after orders are submitted.

We are not obligated to update information except where required by law.

Prohibited Uses

You may not use the site or content:

  • for unlawful purposes,
  • to violate laws or regulations,
  • to infringe IP rights,
  • to harass or discriminate,
  • to submit false or misleading info,
  • to transmit malware,
  • to scrape, spam, phish, or interfere with site security.

We may terminate access for prohibited use.

Disclaimer of Warranties; Limitation of Liability

THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, INDACLOUD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

YOU USE THE SERVICES AND PRODUCTS AT YOUR OWN RISK. IN NO EVENT WILL INDACLOUD (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS) BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR DATA LOSS, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow certain limitations, so some provisions may not apply to you.

You acknowledge:

  • laws relating to hemp-derived products vary by jurisdiction;
  • you are responsible for ensuring legality in your location; and
  • you assume risks of shipment issues (including seizure by carriers or authorities) to the extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Indacloud and its affiliates from claims arising out of your use of the Services, your breach of these Terms, or your violation of law or third-party rights.

Severability

If any provision is held unlawful or unenforceable, the remaining provisions remain in full force to the maximum extent permitted by law.

Termination

These Terms remain effective unless terminated by you or Indacloud. We may suspend or terminate access if we believe you violated these Terms.

Obligations incurred prior to termination survive termination.

Entire Agreement

These Terms, together with policies referenced herein, constitute the entire agreement between you and Indacloud regarding the Services and supersede prior agreements or communications.

Governing Law and Venue (Non-Arbitration Matters)

These Terms are governed by the laws of Wisconsin, without regard to conflict-of-laws principles.

Changes to Terms

We may update these Terms from time to time by posting revisions. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Contact Information

Questions about these Terms should be sent to:

Email: [email protected]
Phone: 1 (877) 420-8428
Mailing Address: 4005 Felland Rd, Ste 110, Madison, WI, 53718 USA

Shipping Restrictions

Certain products may not be shipped to all locations due to legal, regulatory, or other restrictions. You will be notified at checkout when applicable. We may cancel shipments and issue refunds at our discretion.

Risk of Loss

All purchases are made pursuant to a shipment contract. Title and risk of loss transfer to you upon delivery to the carrier, to the extent permitted by law. We are not responsible for lost shipments, incorrect addresses provided by you, seizures, or international fees/duties.

Force Majeure

Indacloud is not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, supply shortages, labor disruptions, carrier failures, infrastructure outages, or other events making performance impossible or impracticable.

Taxes

We may collect sales tax where required. For orders shipped to jurisdictions where we do not collect tax, you are responsible for any applicable sales/use taxes, customs duties, or other governmental charges.

Consult a Physician (Expanded Medical Disclaimer)

All information on this website is provided for informational and educational purposes only. Always consult a qualified healthcare professional before using any product, especially if you are taking medications or have a medical condition.

Nothing on this site is medical advice. Our representatives cannot provide medical advice.

You assume all risk of use, including potential drowsiness or delayed effects.

SMS/MMS Marketing Program Terms (If Applicable)

Indacloud may offer a mobile messaging program (the “Program”). By opting in, you agree to receive marketing SMS/MMS messages at the number you provide. Consent is not required as a condition of purchase. Message and data rates may apply. Frequency varies.

Opt-Out

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out. You may receive a confirmation message.

Help

Text HELP for support or email [email protected]

Duty to Notify

If you change or relinquish the phone number used to opt in, you agree to opt out before the change. You agree to indemnify Indacloud for claims arising from your failure to do so.

Prohibited Content

You agree not to send unlawful, abusive, harassing, defamatory, obscene, discriminatory, or malware-related content via the Program, or any content prohibited by applicable law.

Program Providers

Stemless

SMS Arbitration

Disputes relating specifically to SMS may be subject to arbitration per these Terms.