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FREE SHIPPING $89+ FREE SODA ON $120+ 100% FEDERALLY LEGAL LAB TESTED FOR PURITY FREE SHIPPING $89+ FREE SODA ON $120+ 100% FEDERALLY LEGAL LAB TESTED FOR PURITY FREE SHIPPING $89+ FREE SODA ON $120+ 100% FEDERALLY LEGAL LAB TESTED FOR PURITY
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Shipping & Returns Policy

Here is what you need to know.
The policies described therein are subject to change at any time; this is a fast-changing industry and we do what we can to keep our customers and fans informed. Last updated 7.17.25

Shipping Policy

Orders are processed at our warehouse within standard business hours Monday through Friday – orders placed after hours, on holidays, or on weekends will ship the next available business day.

We offer standard and expedited shipping options at checkout. Free shipping is available for qualifying orders over $89 within the continental U.S. Shipping times may vary based on carrier and location. Limitations apply.

Shipping Options:

USPS Ground Advantage: Our default shipping option! Arrives in 2-10 business days. USPS Priority Mail: Expedited service, arrives in 2-5 business days.

**We have no control over your package once it’s handed off to the shipper. These arrival times are estimations based on information provided by our shipping partners. These times do not include warehouse fulfillment time.**

Please note we are unable to support overnight shipments at this time. Our expedited shipping options will reduce the total transit time, but our team still needs time to prepare and pack your order.

Make sure you’re up to date on your state and local regulations to ensure your order meets local rules for hemp and THCA. You can find more info in our FAQ here! We are unable to provide legal advice regarding local compliances.

Shipping Delays & Liability:

We are not liable for delays due to carrier issues, weather, or other unforeseen circumstances. If a package is lost in transit (i.e., no delivery confirmation and no tracking update for 3+ business days), please contact our support team within 15 days of the last tracking update for assistance.

We partner with Protect Plus to offer shipping insurance on our packages. For a small fee that goes 100% to the insurer, you can avoid major headaches if your package is lost, stolen, or damaged in transit. You can start a claim here – https://claims.protectplus.io/ We are not responsible for any lost or stolen packages. Please select the option to insure your package at checkout to make sure there are no issues. Package theft is at an all time high.

Cancellation Policy

Order changes and cancellations are handled on a case by case basis. We will do our best to accommodate requests received in a timely manner, and provide alternative solutions when we cannot complete a request.

Typically, orders can be cancelled before they reach Completed status. Once an order is in transit, we are unable to make any changes.

For subscriptions, you can modify or cancel a subscription at any time via the Account page of our site.

Please note cancelling a subscription will not automatically cancel a renewal order if the renewal is already in process; it just stops future renewals. Please contact us if you need to cancel a renewal in process.

Please reach out to us at [email protected] or start a live chat for assistance. We strive to respond to all customer inquiries within 24 hours of receiving.

Coupon Policy

We offer a variety of promotions and discounts so our customers can get the best price possible for their purchases, and have a little fun while they’re at it!

  • Promo codes must be entered at time of purchase to claim the associated discount; To ensure compliance with our policies and procedures, we are unable to retroactively apply discounts to an order.
    • Please contact us if you are having trouble using a promo code you received.
  • Promos cannot be stacked with other offers unless otherwise specified.
  • Limited-time items and other special offers may be excluded from sitewide sales.
  • Subscriptions follow their own discount structure and are ineligible for additional discounts, sitewide offers, or promos.
  • Promos may not be used past their expiration date.
  • We have the right to cancel your order in cases of coupon fraud, abuse, or other violations of our Terms of Service. Severe infractions may also result in a user ban.

If you want to earn more bang for your buck, we also offer the best rewards program in the entire hemp industry – check it out by clicking the golden cloud in the bottom right corner of our site!

New Customer Worry-Free Guarantee

Listen, we get it - you saw one of our ads, you’ve never heard of buying this stuff on the Internet, and now you’re wondering if our products will live up to the hype. Rest assured, we stand by the quality of our products!

Eligible Criteria

  • This must be your first time purchasing from our site; returning customers should reference the standard Return Policy below.
  • You must notify us of your issue within 30 days of order delivery.
  • If you are reporting dissatisfaction with the product due to matters of personal preference (flavor, texture, potency, etc) the product must be at least half full to be eligible for full refund.
    • You may be asked to return the remaining unused product to us with a complimentary return label; if you are unable to do this when asked, we will be unable to complete your Satisfaction Guarantee request.

Flower, prerolls, bundles, and limited-time offers are ineligible for the New Customer Worry-Free Guarantee; please reference our standard Return Policy criteria for items in these categories.

Return Policy

At Indacloud, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to request a return. If you are unhappy with your purchase for any reason, our Customer Service team is here to help! We’ll do everything in our power to help make things right for you.

Eligible Criteria

  • Unopened items may be returned for a full refund if notified within 30 days of order delivery. Items must be unused, unopened, and in their original packaging with tamper evident seal intact.
  • Opened items may be returned if notified within 7 days of order delivery in cases of defects or quality control concerns. While these are rare occurrences, errors happen and we have your back!
    • At this time, matters of personal preference (flavor, potency, etc) are ineligible for full refund unless covered by our New Customer Worry-Free Guarantee. Please ensure you have reviewed the product description and/or lab report to ensure it meets your expectations
    • We are also unable to support returns for items that are non-functional due to misuse or user error, such as dropped vapes and overtightened cartridges.
  • Products damaged in transit must be resolved through our shipping insurer, Protect Plus. 
    • Package protection is optional at time of checkout, but must be selected for any refunds related to lost or damaged shipments.